Have you ever had a parent “go off” on you? This may be one of most disconcerting times in the life of an administrator, especially the first time it occurs. We have all heard the advice that one should not take it personally. What a joke! Of course, it is personal! The challenge for me as an administrator was to turn this extremely negative happening into a positive. Since it is the time of year to have those required conferences, it seems timely to have some thoughts on the subject.





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